Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators
About the Course
Top reviews
OC
Aug 14, 2019
This course helped me understand what customer Relationship entails and also improved on my skill as a customer agent. Thank you coursera for this great opportunity.
MA
Jun 13, 2020
what a journey? was long, but knowledgable. I really enjoy this course, special there are some information about customer services professional tips. I will recommend my collages take this course.
501 - 525 of 551 Reviews for Customer Service Fundamentals
By Bongsha F
•Jan 6, 2022
It was awesome and very educative course
By Solomon R O
•Jul 5, 2023
A very interesting course, I learnt a
By Marvin G
•Mar 14, 2023
Thank you team and it's very helpful!
By Fabián N M
•Feb 1, 2026
the coach was frustrating sometimes
By Jana W
•Dec 1, 2025
schlechte Übersetzung ins deutsch
By Wediyanti R
•Oct 27, 2021
i learn a lot, thank you so much.
By Sucharita R S
•Mar 29, 2023
It can be a bit more simplified
By Hemant s
•Aug 25, 2020
Very good and beneficial
By Deleted A
•Apr 17, 2019
it is really good course
By Sarah C
•Dec 9, 2025
Helpful and educational
By Adeyemi O
•Jun 12, 2023
very enlighteneing
By Kristhel R
•Nov 28, 2021
Pretty good
By Julio V M A
•Jan 20, 2022
muy bueno
By Gabriela R O
•Aug 30, 2024
excelente
By Tolulope O
•May 10, 2022
Topnotch
By Amal M A
•Sep 3, 2023
ممتازة
By GAGANDEEP K
•Mar 18, 2025
good
By saeed r a
•Aug 27, 2023
شكرا
By Opeyemi D O
•May 10, 2023
good
By AMER
•Sep 1, 2023
1
By Pier P L
•Jan 28, 2023
I'm 50/50 on this, while it's good to cover the basics and learn some key concepts, I've felt the lessons were scraped together from a handful of blog posts (if you read the ones suggested in the Further Reading assignments, you'll understand what I mean). Often the Further reading section has broken links.
On a personal note I hated having to "sign" twice per peer-reviewed assignment, it's bothersome and based on many of the assignments I corrected, pointless.
By Sunrise R
•Oct 31, 2019
Overall, it had a low quality to it for what is supposed to be a professional course. There were many typographical errors, words missing, and poorly formed sentences. Some of the content appeared dated as well.
By Maria F
•Aug 26, 2020
Slides are clear but not the most interesting. I learnt about some new theories and techniques which was great and it provided a clear rubric to follow when providing support solutions.
By Inês M
•Oct 31, 2022
Too focused on phone calls, and the fact that is peer graded does not help with the certification.
By Kassandra C
•Apr 9, 2025
You have to pay to get your certificate after? Then what's the point of a 7 day free trial?