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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,886 ratings

About the Course

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You’ll Learn How To: • Communicate with clarity and empathy • Resolve customer issues using structured methods • Apply service standards and use ticketing systems • Navigate call flows and CRM tools • Demonstrate traits that drive success Course Features: • Beginner-friendly • Interactive modules • Covers both soft skills and technical tools • Final review to demonstrate mastery • Realistic customer interaction scenarios Who Should Enroll? • Job seekers and career switchers • Students and recent grads • Professionals improving communication and empathy • Anyone preparing for support roles Recommended Background: • No prior experience needed • Basic computer literacy • Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!...

Top reviews

MI

Jul 26, 2024

This course was really helpful and very detailed. It gave a very detailed introduction to customer service representative and support. Very easy to understand.

TP

Aug 12, 2020

Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.

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376 - 400 of 549 Reviews for Customer Service Fundamentals

By Awais I

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Nov 20, 2022

Best Ever Course

By Yetunde O

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Nov 14, 2022

very good course

By Mini S

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Jul 20, 2021

Excellent Course

By Ahmed S A

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Jun 22, 2021

very good corse

By gabriela s

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Nov 24, 2020

It was worth it!

By Mohamed E

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Sep 13, 2020

excellent course

By Applee A

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Aug 5, 2020

Thank you IBM <3

By Tamica F

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Jun 11, 2020

Excellent Course

By Magdy N A

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Apr 13, 2020

very good course

By Carlos A R Z

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Aug 22, 2020

Amazing Course!

By Aaron S F

•

Aug 17, 2020

Excelente Curso

By Scott B

•

Aug 5, 2020

Great course 👍

By Mahvz

•

Nov 23, 2023

Truly helpful.

By Jane u

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Dec 4, 2022

very impactful

By Grant B

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Aug 28, 2021

Learned a lot.

By Maria A H

•

Nov 16, 2020

learned a lot!

By Brijesh M S

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Jun 10, 2020

Great Learning

By Aliya K

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May 5, 2020

Amazing course

By Harrison M A

•

Mar 3, 2020

Well Delivered

By MEROGENIA, C M R

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Jul 15, 2023

Very helpful!

By Amarachi V

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Jul 25, 2022

i learnt alot

By Josselyn B

•

Jul 16, 2019

Great course!

By Jatinder N

•

Jun 30, 2019

Great course.

By Nalutaaya H

•

Nov 7, 2023

SO WONDERFUL

By Axel J B

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Feb 20, 2023

Great Course