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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
162,456 ratings

About the Course

In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

YC

May 24, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

GS

May 3, 2020

Still a great refresher to me and listed in a comprehensive manner which I am thankful for even though I knew some or even a lot of these fundamentals already in a distant and previous life of mine...

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151 - 175 of 10,000 Reviews for Technical Support Fundamentals

By Robert F

•

Oct 28, 2020

Very good course. I would recommend it.

By Daniel R

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Oct 29, 2020

I love it very informative and fun

By Pinak K S

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Oct 16, 2025

Very Very Good And Supportive

By Salahadine I

•

Oct 28, 2020

it was very good to me thanks

By Anie C

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Oct 28, 2020

Very informative, educational

By ANDRÉS D C

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Oct 29, 2020

Amazing introductive course

By Hashem M

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Apr 21, 2022

It's a really great course

By Alexander C

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Oct 28, 2020

Exellent Course!!!!!

By Musab A A S

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Oct 18, 2025

It's really great

By Jolene C

•

Apr 20, 2022

Very well done.

By Stephanie K C Q

•

Oct 29, 2020

Greaat course!!

By Juan F Z M

•

Oct 28, 2020

muchas gracias

By ROBBY A D

•

Apr 21, 2022

loooved it.

By Silas W

•

Oct 28, 2020

Great so far

By Michael D H

•

Oct 28, 2020

Exceptional

By Omar S P

•

Apr 20, 2022

EXECELLENT

By Lamarcus G

•

Apr 20, 2022

Very good

By Omkar B

•

Apr 21, 2022

superb

By Mohammed E A

•

Apr 20, 2022

great

By SANDHYA P

•

Oct 29, 2020

good

By 321910306052 g

•

Oct 28, 2020

good

By Sarthak J

•

Oct 28, 2020

cool

By JOSE Y J M

•

Oct 28, 2020

.

By kyle b

•

Jun 9, 2021

The course was laid out well, some of the VM stuff is a little janky, but overall a great introductory course. If you are familiar with computers you will breeze through it, I finished it in 3 nights.

By ByeongJun K

•

Oct 28, 2020

I was able to understand the process of it support. And I could learn how to deal with users. Above all, it was an opportunity to think about the process of solving problems and how to overcome them.