This module covers the tenant ready-state verification workflow every Microsoft 365 admin completes before onboarding users or configuring services. You'll learn what to check, where to find it, and how to confirm the tenant is set up correctly, along with an optional walkthrough for adding a custom domain.

This module walks through seven Microsoft 365 license SKUs that IT support specialists commonly encounter on the helpdesk. For each license, you'll learn its intent, what it includes, and the most common scenario that brings it to a support ticket. The focus is awareness and routing, understanding what a license does and doesn't include so you can identify mismatches, explain options to non-technical stakeholders, and recommend the right SKU for a given user profile.

This module establishes the conceptual foundation for Exchange mail object provisioning. You'll learn what shared mailboxes and distribution lists are, how they differ, and when a helpdesk ticket calls for one versus the other.

This module moves from concept to execution. You'll follow the full provisioning sequence for a shared mailbox and a 10-member distribution list in the Microsoft Exchange Admin center, then send a test message to validate that both objects receive mail correctly—completing the job task from end to end.

This module walks through the three-step SharePoint provisioning sequence: creating a team site, adding a document library, and granting Contribute permissions to a Microsoft 365 group. By the end, you'll be able to complete a standard site setup request end-to-end and hand off a configured site that a team can immediately use to upload and manage files.

This module builds awareness of how Microsoft Loop connects to SharePoint Online, a relationship that surfaces in helpdesk tickets when users ask why content appears or updates in unexpected places. No portal configuration is required. You'll review a provided visual overview of a SharePoint Online-connected Loop workspace and develop the vocabulary to identify, describe, and route Loop-related requests correctly.

This module walks through the Teams provisioning sequence: creating a team, adding standard channels, and applying an approved messaging policy that restricts guest participation (per runbook). By the end, you'll be able to complete a standard Teams setup request end to end and hand off a configured team that is ready for use, with guest participation settings applied as requested and approved.

This module builds awareness of how Microsoft Loop components work within Teams. This relationship generates helpdesk tickets when users are confused about content that appears to update simultaneously across multiple surfaces. No portal configuration is required. You'll review a provided scenario showing Loop components shared within a Teams channel and develop the vocabulary to identify, explain, and route Loop-related Teams tickets correctly.

In this project, you'll produce a Tenant Setup Report—a structured handoff document that captures the outcome of a simulated Microsoft 365 tenant setup engagement. The report integrates the awareness, verification, provisioning, and routing skills built across the course into a single professional deliverable that mirrors the kind of documentation a junior Microsoft 365 admin would submit to a team lead at the close of an onboarding project.