Start Your IT Support Specialist Career

Jobs in computer and information technology earn more than twice the average salary for all occupations*. Here, you’ll find the resources you need to start your IT career.

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[Featured Image] A student meets with a professor in a classroom to ask how to learn information technology skills like data analytics and visualization.
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How to Learn Information Technology

Find out how to learn information technology by exploring IT skills and discovering where to get them.

February 5, 2025

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[Featured Image] A technical support engineer stands in a server room and looks at a laptop in an attempt to fix a problem.
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Technical Support Engineer Salary: Your 2026 Guide

Technical and computer support engineers may increase earnings through certifications, experience, and more. Learn about how much you can earn in the field of tech support engineering and the average technical support engineer salary.

January 27, 2025

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[Featured Image] A woman answers Comptia A+ interview questions during a job interview.
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10 CompTIA A+ Interview Questions and Tips for Success

Learn about the various CompTIA A+ interview questions you could face, as well as how to respond, and some useful tips to help you succeed in your next interview.

February 3, 2025

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[Featured Image] A technical support specialist assists a colleague.

What Does a Technical Support Specialist Do? 2026 Career Guide

Most industries need technical support specialists to keep their tech running smoothly. Learn more about what a technical support specialist does and if this field is for you.

November 21, 2023

Article

[Featured Image] A help desk technician smiles at someone on a video call in their home office.

How to Become a Help Desk Technician in 3 Steps

Learn about the essential skills you'll need to become a help desk technician, as well as what it takes to qualify for these roles.

July 29, 2022

Article

[Featured Image] Person looking up IT certifications in cafe

Are IT Certifications Worth It? When to Get Certified in Your IT Career

IT certifications can boost skills, salary, and job prospects, but they also require time and money. This guide explores when certifications are worth it, when they’re not, and highlights popular options along with their career and salary benefits.

June 24, 2021

Article

[Featured Image] A technical support specialist assists a colleague.

What Does a Technical Support Specialist Do? 2026 Career Guide

Most industries need technical support specialists to keep their tech running smoothly. Learn more about what a technical support specialist does and if this field is for you.

November 21, 2023

Article

[Featured Image] A help desk technician smiles at someone on a video call in their home office.

How to Become a Help Desk Technician in 3 Steps

Learn about the essential skills you'll need to become a help desk technician, as well as what it takes to qualify for these roles.

July 29, 2022

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Gain in-demand skills with IT industry leaders

Status: Free Trial

Google

Skills you'll gain: Desktop Support, Package and Software Management, Technical Support and Services, Computer Hardware, Technical Support, Software Installation, System Support, Network Support, General Networking, Help Desk Support, Technical Documentation, Hardware Troubleshooting, Software Documentation, Customer Support, End User Training and Support, Computer Networking, Information Technology, Technical Writing, Computer Systems, Linux

4.8
Rating, 4.8 out of 5 stars
164K reviews

Beginner · Course · 1 - 3 Months

Status: Free Trial
Status: AI skills

Google

Skills you'll gain: IT Security Architecture, Computer Networking, Operating System Administration, Package and Software Management, Network Troubleshooting, Version Control, IT Automation, Systems Administration, IT Infrastructure, Network Administration, Information Systems Security, TCP/IP, Git (Version Control System), Chef (Configuration Management Tool), Network Security, General Networking, Ruby (Programming Language), Desktop Support, Web Presence, Interviewing Skills

Build toward a degree

4.8
Rating, 4.8 out of 5 stars
213K reviews

Beginner · Professional Certificate · 3 - 6 Months

Status: Free Trial
Status: AI skills

Microsoft

Skills you'll gain: Computer Hardware, Hardware Architecture, Network Administration, Network Protocols, Data Storage Technologies, Microsoft Teams, Hardening, Firewall, Cloud Services, Data Loss Prevention, Productivity Software, Computer Systems, Security Controls, General Networking, Information Systems Security, Software Installation, Debugging, Computing Platforms, Microsoft Windows, Cloud Computing

4.7
Rating, 4.7 out of 5 stars
1.6K reviews

Beginner · Professional Certificate · 3 - 6 Months

[Featured image] An IT technician assists a fellow employee with their laptop.

What Is an IT Technician? How to Become One

IT technicians install, troubleshoot, and fix the hardware and software in a computer system. It's often considered an entry-level position.

June 24, 2021

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[Featured image] IT worker checks on systems at workplace

IT Salary Overview: How Much Can You Make?

IT professionals typically earn higher salaries, but the amount can vary by role, location, and experience. Learn more.

June 4, 2021

Article

[Featured Image]: An IT professional works at a computer after learning how to get IT certifications to qualify for a new job.

How to Get IT Certifications in 5 Steps

To get an IT certification, decide which one, prepare for the exam, take the exam, update your resume, and stay on top of renewing it.

June 4, 2021

Article

[Featured Image] A person sitting in a cafe, looking up IT certifications on their laptop.

IT Certification Roadmap: A Guide

There are many IT certifications. Here's a quick guide to navigating them.

April 16, 2021

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[Featured Image] Person looking up what IT skills are necessary to get a job in IT

8 In-Demand IT Skills to Boost Your Resume in 2026

Learn about in-demand and high-paying skills to enhance your IT career.

April 16, 2021

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[Featued image] A person in a green plaid button-down shirt sits in a chair and searches for IT jobs on a laptop.

How Can You Get a Job in IT? 7 Steps to Success

A career in IT lets you solve problems, help others, and keep learning. This guide outlines seven steps to enter the field, including gaining skills, earning certifications, building experience, networking, landing entry-level roles, and acing interviews.

April 16, 2021

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[Featured image] IT learner in a pink blouse sits at a desk with a laptop and book and considers which entry-level IT certification to get.

10 Essential IT Certifications for 2026

Whether you’re just starting out or are established in your career, IT certifications have their benefits. Here are 10 prominent entry-level IT certifications.

December 16, 2020

Article

[Featured image] A tattooed computer technician works at a dual-screen workstation in an office with windows behind them.

How to Get a Job as a Computer Technician: 10 Tips

Learn how to get started as a computer technician, an in-demand information technology (IT) role.

December 11, 2020

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Featured image for Popular IT certifications

5 Entry-Level IT Jobs to Explore

Learn more about how to get started in an IT career with different titles and where you can advance from each one.

December 11, 2020

Article

[Featured Image] Person looking up IT certifications in cafe

Are IT Certifications Worth It? When to Get Certified in Your IT Career

IT certifications can boost skills, salary, and job prospects, but they also require time and money. This guide explores when certifications are worth it, when they’re not, and highlights popular options along with their career and salary benefits.

June 24, 2021

Article

[Featured image] An IT technician assists a fellow employee with their laptop.

What Is an IT Technician? How to Become One

IT technicians install, troubleshoot, and fix the hardware and software in a computer system. It's often considered an entry-level position.

June 24, 2021

Article

[Featured image] IT worker checks on systems at workplace

IT Salary Overview: How Much Can You Make?

IT professionals typically earn higher salaries, but the amount can vary by role, location, and experience. Learn more.

June 4, 2021

Article

[Featured Image]: An IT professional works at a computer after learning how to get IT certifications to qualify for a new job.

How to Get IT Certifications in 5 Steps

To get an IT certification, decide which one, prepare for the exam, take the exam, update your resume, and stay on top of renewing it.

June 4, 2021

Article

[Featured Image] A person sitting in a cafe, looking up IT certifications on their laptop.

IT Certification Roadmap: A Guide

There are many IT certifications. Here's a quick guide to navigating them.

April 16, 2021

Article

[Featured Image] Person looking up what IT skills are necessary to get a job in IT

8 In-Demand IT Skills to Boost Your Resume in 2026

Learn about in-demand and high-paying skills to enhance your IT career.

April 16, 2021

Article

[Featued image] A person in a green plaid button-down shirt sits in a chair and searches for IT jobs on a laptop.

How Can You Get a Job in IT? 7 Steps to Success

A career in IT lets you solve problems, help others, and keep learning. This guide outlines seven steps to enter the field, including gaining skills, earning certifications, building experience, networking, landing entry-level roles, and acing interviews.

April 16, 2021

Article

[Featured image] IT learner in a pink blouse sits at a desk with a laptop and book and considers which entry-level IT certification to get.

10 Essential IT Certifications for 2026

Whether you’re just starting out or are established in your career, IT certifications have their benefits. Here are 10 prominent entry-level IT certifications.

December 16, 2020

Article

[Featured image] A tattooed computer technician works at a dual-screen workstation in an office with windows behind them.

How to Get a Job as a Computer Technician: 10 Tips

Learn how to get started as a computer technician, an in-demand information technology (IT) role.

December 11, 2020

Article

Featured image for Popular IT certifications

5 Entry-Level IT Jobs to Explore

Learn more about how to get started in an IT career with different titles and where you can advance from each one.

December 11, 2020

Article

IT support specialists with the skills to troubleshoot and resolve technical issues efficiently are crucial in every organization. Embarking on a career in IT support offers the opportunity to apply your problem-solving abilities and technical expertise, making a tangible difference in user experiences and operational success. Explore our free resources as you start your IT career:

Ready to start learning? Explore our catalog of IT support courses for beginners or accelerate your career growth with a Coursera Plus subscription. When you enroll in either the monthly or annual option, you’ll get access to over 10,000 courses.

Frequently asked questions (FAQ)

*US Bureau of Labor Statistics. “Occupational Outlook Handbook: Computer and Information Technology Occupations, https://www.bls.gov/ooh/computer-and-information-technology/home.htm.” Accessed September 18, 2025.