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Learner Reviews & Feedback for Introduction to Customer Service by CVS Health
347 ratings
About the Course
The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service. This course presents frameworks for communication, time management and problem-solving that allow you to improve your skills immediately and to evaluate customer service interactions. In addition, hands-on activities and community observations and projects are a part of this course, allowing you to get a real-world idea of key areas of customer service happening in your community.
By the end of the course, you will be able to:
- Create positive interactions with customers
- De-escalate conflict with customers
- Process retail transactions in real-world situations
- Describe the different roles in retail customer service
No prior experience in customer service is necessary to be successful in this course.
Top reviews
A
Sep 4, 2025
It was a little boring, the material, I was more focused on reading, but it is very useful
MA
Feb 16, 2026
I love the material, it's all explained very detail.
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By JISSELA S C B
•Oct 20, 2025
Haso