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Learner Reviews & Feedback for Introduction to Customer Service by CVS Health

4.6
stars
347 ratings

About the Course

The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service. This course presents frameworks for communication, time management and problem-solving that allow you to improve your skills immediately and to evaluate customer service interactions. In addition, hands-on activities and community observations and projects are a part of this course, allowing you to get a real-world idea of key areas of customer service happening in your community. By the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Process retail transactions in real-world situations - Describe the different roles in retail customer service No prior experience in customer service is necessary to be successful in this course....

Top reviews

A

Sep 4, 2025

It was a little boring, the material, I was more focused on reading, but it is very useful

MA

Feb 16, 2026

I love the material, it's all explained very detail.

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51 - 75 of 101 Reviews for Introduction to Customer Service

By Shonisani S L

•

Mar 10, 2024

Well structured

By LUIS D V A

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May 26, 2025

Todo muy bien.

By Mohammed S

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Sep 8, 2023

amazing course

By CHEA S

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Sep 27, 2025

Good course

By Aphitsada S

•

Jun 18, 2025

recommended

By Amanda N L

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Mar 7, 2024

Informative

By Emerson J

•

Aug 21, 2023

Excellent!!

By Catia T

•

Nov 13, 2025

Importante

By roselyn h

•

Aug 11, 2025

thank you.

By Khối V h

•

Jun 21, 2025

Very good!

By ABEL I L A

•

Feb 24, 2025

Excelente!

By CRISTIAN R A G

•

Apr 23, 2025

Muy bueno

By SALVADOR R G

•

Mar 3, 2025

Muy bueno

By GUGUS A

•

Dec 9, 2024

excellent

By Gabriel S F C

•

Jun 22, 2024

excellent

By Ian N

•

Nov 20, 2024

nice one

By Andreina T

•

Aug 15, 2023

Perfect!

By Jeff N

•

Feb 25, 2026

Awesome

By Cynthia C

•

Oct 31, 2025

cynthia

By Chukwuebuka J O

•

Oct 13, 2023

Awesome

By Haidir K R

•

Aug 11, 2024

great

By GIULIANA V P

•

Sep 24, 2025

bien

By Caesar K B P

•

Mar 22, 2025

good

By Paulus S

•

Aug 20, 2024

good

By MARCOS F B R

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Nov 6, 2025

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