Board Infinity
Emotional Intelligence in the Workplace
Board Infinity

Emotional Intelligence in the Workplace

Board Infinity

Instructor: Board Infinity

Included with Coursera Plus

Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Apply Emotional Intelligence frameworks to strengthen decision-making, collaboration, and communication in workplace settings.

  • Build self-awareness and emotional control to manage triggers, stay calm under pressure, and enhance professional relationships.

  • Practice empathy, active listening, and social awareness to foster team harmony, trust, and productive collaboration.

  • Create a personalized Emotional Intelligence action plan for leadership growth, performance improvement, and long-term success.

Details to know

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Recently updated!

December 2025

Assessments

16 assignments

Taught in English

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There are 4 modules in this course

This introductory module lays the groundwork for understanding what emotional intelligence (EI) is and why it matters in professional life. Learners will explore the five core components of EI—self-awareness, self-regulation, motivation, empathy, and social skills—through real-world examples and workplace scenarios. By comparing leading EI models such as Goleman’s, Bar-On’s, and MSCEIT, participants will gain clarity on how emotional intelligence influences communication, collaboration, and decision-making at work. Interactive tools like the “EQ Self-Check” and scenario-based activities help learners assess their current EI strengths and identify growth areas. Through engaging videos, readings, and reflective exercises, this module equips learners with the essential knowledge to recognize and apply emotional intelligence in action—laying a strong foundation for personal development and future leadership growth.

What's included

9 videos5 readings4 assignments1 discussion prompt

This module focuses on developing the core emotional intelligence skills of self-awareness and self-regulation—essential for managing emotions effectively in any professional setting. Learners will explore how understanding their emotional triggers and reactions directly impacts decision-making, communication, and workplace relationships. Through guided reflections, interactive tools, and practical exercises, participants will learn to recognize emotional patterns, pause before reacting, and apply mindful strategies such as breathwork and reframing to maintain composure under pressure. Realistic workplace simulations and self-assessment activities like the “Decision Reflection Tool” and “Stress Scenario Simulator” help learners strengthen emotional balance and resilience. By the end of the module, participants will be able to apply practical techniques for identifying, managing, and redirecting emotions to enhance focus, adaptability, and overall performance at work.

What's included

8 videos3 readings4 assignments

This module emphasizes the interpersonal dimensions of emotional intelligence—empathy and social skills—that are vital for building trust, collaboration, and effective communication at work. Learners will discover how to understand and respond to others’ emotions with authenticity, distinguishing empathy from sympathy and exploring its role across diverse workplace contexts. Through engaging videos, listening simulations, and scenario-based exercises, participants will practice active listening, perspective-taking, and emotionally intelligent communication. Interactive tools such as the “Empathy Meter” and “Team Dynamics Map” help learners strengthen connection, inclusion, and collaboration within teams. By integrating empathy into daily interactions, learners will develop stronger relationships, manage differences constructively, and contribute to a more positive and psychologically safe workplace culture.

What's included

8 videos3 readings4 assignments

This final module explores how emotional intelligence (EI) enhances leadership effectiveness and supports long-term career growth. Learners will examine how emotionally intelligent leaders inspire trust, motivate teams, and shape positive organizational cultures. Through practical examples, interactive tools, and reflective exercises, participants will identify key EI-based leadership competencies such as self-regulation, empathy-driven communication, and motivation through influence. They will also explore how EI fosters employee engagement, reduces turnover, and drives high performance. Activities like the “Leadership Styles Quiz” and “Career Map Builder” guide learners in creating a personalized EI leadership and development plan. By the end of this module, participants will be equipped to lead with emotional awareness, authenticity, and strategic empathy—transforming EI insights into sustainable leadership success.

What's included

9 videos4 readings4 assignments

Instructor

Board Infinity
Board Infinity
195 Courses347,521 learners

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Board Infinity

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