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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,886 ratings

About the Course

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You’ll Learn How To: • Communicate with clarity and empathy • Resolve customer issues using structured methods • Apply service standards and use ticketing systems • Navigate call flows and CRM tools • Demonstrate traits that drive success Course Features: • Beginner-friendly • Interactive modules • Covers both soft skills and technical tools • Final review to demonstrate mastery • Realistic customer interaction scenarios Who Should Enroll? • Job seekers and career switchers • Students and recent grads • Professionals improving communication and empathy • Anyone preparing for support roles Recommended Background: • No prior experience needed • Basic computer literacy • Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!...

Top reviews

MI

Jul 26, 2024

This course was really helpful and very detailed. It gave a very detailed introduction to customer service representative and support. Very easy to understand.

TP

Aug 12, 2020

Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.

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426 - 450 of 549 Reviews for Customer Service Fundamentals

By jisclaudicia R

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Sep 15, 2020

very good

By MUHAMMED S C

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Aug 29, 2020

Thank you

By Hindumathi

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Jul 7, 2020

Very prof

By Hamad M S A

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Sep 5, 2023

شكرا لكم

By Jose d J G S

•

Aug 5, 2021

loved it

By parashar g

•

Jul 14, 2020

nice one

By khadija a

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Aug 24, 2023

thank u

By jan d

•

Feb 20, 2020

perfect

By Hadi s

•

Oct 22, 2024

WOWWWW

By KHALIFA O H A A A

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Sep 14, 2023

Thanks

By David L D

•

Sep 20, 2021

Genial

By Nabila S H M A D ( D - ) S

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Aug 18, 2021

useful

By Shaikha A M A

•

Apr 19, 2021

thanks

By Zoran D

•

Dec 28, 2020

Useful

By Eihab m k o

•

Aug 30, 2020

thanks

By Givantha A R B

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Jul 6, 2020

Thanks

By SUAD A I A

•

Sep 3, 2023

ممتاز

By sindhuri K

•

Jun 11, 2020

super

By Revins O O

•

Jan 30, 2025

nice

By JUSTEIN L T Q

•

Oct 31, 2024

good

By SALMAH S B S A S S B S A

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Aug 23, 2024

شكرا

By Mohammad J I A

•

May 14, 2024

GOOD

By Anyanwu k j

•

Jan 18, 2024

GOOD

By abdullaalsuwaidi

•

Oct 2, 2023

good

By Ahlam A M A T

•

Sep 13, 2023

شكرا