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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,886 ratings

About the Course

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You’ll Learn How To: • Communicate with clarity and empathy • Resolve customer issues using structured methods • Apply service standards and use ticketing systems • Navigate call flows and CRM tools • Demonstrate traits that drive success Course Features: • Beginner-friendly • Interactive modules • Covers both soft skills and technical tools • Final review to demonstrate mastery • Realistic customer interaction scenarios Who Should Enroll? • Job seekers and career switchers • Students and recent grads • Professionals improving communication and empathy • Anyone preparing for support roles Recommended Background: • No prior experience needed • Basic computer literacy • Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!...

Top reviews

MI

Jul 26, 2024

This course was really helpful and very detailed. It gave a very detailed introduction to customer service representative and support. Very easy to understand.

TP

Aug 12, 2020

Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.

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251 - 275 of 549 Reviews for Customer Service Fundamentals

By RAKESH K P

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Oct 4, 2019

This course is too god for a customer support executive

By Oluwakunmi O O

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Jun 15, 2020

Gained new perspective on customer service. Thank you!

By Rayan Z

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Jul 13, 2019

I really enjoyed taking this course and learned a lot.

By Steel W

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May 13, 2024

Thank you, for helping me learn ,unlearn and relearn.

By Zaheer A S A

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Oct 22, 2020

Great skill and it will be addition t your skill list

By STEVEN C

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Jul 8, 2019

A fantastic mix of video, text, quiz and assignments.

By Dennis M

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Nov 24, 2025

Love the course. Relevant topics in Customer Service

By Gold E

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Mar 10, 2021

This is a course every Call agent should go through.

By Ayodele R

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Sep 21, 2022

best customer service course. i strongly recommend

By redemta k

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Mar 17, 2022

It was a wonderful experience and enjoyed learning.

By Nirmal S

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Feb 16, 2022

Great information for customer service fundamentals

By Kayisha C

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Sep 28, 2020

I feel confident after using this course! Thank you

By Stanford M

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Jun 5, 2020

Great course. I loved it. I recommend it to anyone.

By Steve L

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Feb 15, 2024

The content of the course is onpoint and helpfull.

By Levi H

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Jul 11, 2021

Learned a lot Really like this course specifically

By Lulu T

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Dec 31, 2020

I love how easy it was to understand this course.

By Mishkat Z M

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Aug 25, 2020

It was fun learning about customer service. Great

By Prasansha K

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Nov 26, 2025

this helped me obtain my linked in certification

By Gina M

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Nov 22, 2020

Lots of great ideas to make call support easier!

By Abi R

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Feb 9, 2024

An amazing experience; very practical-oriented.

By Luis A R

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Feb 3, 2022

Was a bit challenging but definitely worth it.

By Human C

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Oct 22, 2021

interesting course and excellent study material

By Arsh A

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Jan 13, 2021

very nice course I just love and enjoy it a lot

By Peace J

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Jul 23, 2023

THE COURSE WAS QUITE INTERESTING AND EDUCATIVE

By Mason J

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Mar 7, 2022

This course was very informative and detailed.