Skills you'll gain: Customer Service, Problem Solving, Customer Support, Telephone Skills, Greeting Customers, Service Level, Client Support, Help Desk Support, Operations Support Systems, Customer and Client Support, Service Management, Personal Attributes, Critical Thinking and Problem Solving, Technical Support and Services, Communication, Customer Complaint Resolution, Empathy, Customer Engagement, Customer experience improvement, Process Management

Skills you'll gain: IT Infrastructure, Operating System Administration, Package and Software Management, IT Security Architecture, Network Troubleshooting, Information Systems Security, Systems Administration, Computer Networking, Network Security, Hardening, Data Security, Desktop Support, Routing Protocols, Lightweight Directory Access Protocols, Technical Support, Network Protocols, Computer Hardware, Cloud Computing, Customer Service, Debugging

Skills you'll gain: Dynamic Host Configuration Protocol (DHCP), Linux Servers, User Accounts, Virtual Networking, Virtualization, Linux Administration, Lightweight Directory Access Protocols, User Provisioning, Network Performance Management, Virtualization and Virtual Machines, Linux, Group Policy, Server Administration, Servers, Network Administration, Network Security, Security Management, Cybersecurity, Disaster Recovery, Large Language Modeling

Skills you'll gain: Computer Hardware, Operating Systems, Desktop Support, Hardware Architecture, Network Troubleshooting, Databases, Technical Support and Services, Hardware Troubleshooting, Information Technology, Package and Software Management, Technical Support, Information Technology Operations, System Support, Database Management Systems, Computer Systems, Operating System Administration, Security Controls, Information Systems Security, Patch Management, End User Training and Support

Skills you'll gain: Scope Management, Cost Management, Project Schedules, Budget Management, Project Scoping, Procurement, Project Risk Management, IT Management, Project Management, Change Control, Software Development Methodologies, Project Management Software, Vendor Management, Project Management Life Cycle, Systems Development Life Cycle, Change Management, Risk Management, Communication Strategies, Quality Assurance, Stakeholder Engagement

Skills you'll gain: ServiceNow, IT Service Management, Incident Management, Release Management, Problem Management, Information Technology Infrastructure Library, Service Management, Information Technology, IT Management, Problem Solving, IT Automation, Change Management, Information Technology Operations, Automation, Workflow Management, Software Installation

Skills you'll gain: Professional Networking, Interviewing Skills, Technical Support, Professional Development, Help Desk Support, Professionalism, Verbal Communication Skills, Follow Through, Communication Strategies

Skills you'll gain: Knowledge of Apple Software, User Accounts, Knowledge of Apple Hardware, User Provisioning, AI literacy, Authentications, Data Sharing

Skills you'll gain: ServiceNow, Information Technology Infrastructure Library, IT Service Management, Problem Management, Service Management, Information Technology Operations, Digital Transformation, Change Control, Configuration Management, IT Management, IT Automation, Change Requests, Automation, Problem Solving, Data Integration, Design, Order Fulfillment

Skills you'll gain: Information Technology Infrastructure Library, Service Management, IT Service Management, Information Technology, IT Management, Information Technology Operations, Operations Management, Asset Management, Operations

Skills you'll gain: Apple Service Certification, Knowledge of Apple Software, Mac OS, User Accounts, System Support, Desktop Support, Software Installation, File Management, Network Support, Operating System Administration, System Configuration, File Systems, General Networking, Knowledge of Apple Hardware, Data Storage, Data Management, Network Administration, Remote Access Systems, Application Security, Encryption

Skills you'll gain: IT Service Management, Information Technology Infrastructure Library, Change Control, IT Management, Information Technology Architecture, Service Management, Security Management, Technical Services, Infrastructure Architecture, Enterprise Architecture, Risk Management Framework, IT Infrastructure, IT Security Architecture, Computing Platforms