Skills you'll gain: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Personalized Service, Customer Relationship Building, Verbal Communication Skills, Communication, Empathy, Active Listening

Skills you'll gain: Looker (Software), Collaborative Software, Database Administration, Identity and Access Management, Dashboard, Management Reporting, Customer Support, Business Reporting, Technical Support, Scheduling, Data Integration, Auditing

Skills you'll gain: Adobe Illustrator, Graphic and Visual Design, Layout Design, Visual Design, Graphic Design, Creative Design, Workflow Management, Collaboration, Scalability, Computer Graphic Techniques, Creative Thinking, Creative Problem-Solving

Skills you'll gain: Amazon CloudWatch, Network Troubleshooting, Continuous Monitoring, Identity and Access Management, AWS Identity and Access Management (IAM), Encryption, Network Security, System Monitoring, Network Administration, Amazon Web Services, Security Controls, Cloud Security, Firewall, Network Monitoring, Network Performance Management, Governance

Skills you'll gain: Cloud Security, Identity and Access Management, AWS Identity and Access Management (IAM), Incident Response, Cloud Computing, Cloud Computing Architecture, Data Security, Application Security, Network Security, Encryption, Role-Based Access Control (RBAC), Amazon Web Services, Key Management, Infrastructure Security, Security Controls, Firewall, Continuous Monitoring, Multi-Factor Authentication

Skills you'll gain: Scope Management, Work Breakdown Structure, Earned Value Management, Timelines, Procurement, Cost Management, Project Risk Management, Project Performance, Project Management, Risk Management, Economic Development, Project Planning, Communication Strategies, Scheduling, Human Resource Strategy

Skills you'll gain: Microsoft Azure, Cloud Computing, Cloud Computing Architecture, Virtual Machines, Cloud Infrastructure, Application Deployment, Infrastructure As A Service (IaaS), Cloud Storage, Virtualization and Virtual Machines, Hybrid Cloud Computing, Virtual Networking, Windows PowerShell, Scalability, Load Balancing, Command-Line Interface

Skills you'll gain: Climate Change Mitigation, Energy and Utilities, Social Justice, Social Impact, Community Organizing, Climate Change Adaptation, Environmental Issue, Social Determinants Of Health, International Relations, Sustainable Development, Health Disparities, Pollution Prevention, Social Sciences, Sustainable Technologies, Consumer Behaviour, Environment, Environmental Policy, Media and Communications, Environmental Engineering, Natural Resource Management

Skills you'll gain: Responsible AI, Containerization, Scalability, AI Orchestration, Application Deployment, Kubernetes, Azure Active Directory, System Monitoring, AI Workflows, Agentic systems, Artificial Intelligence, Microsoft 365, Microservices, Generative AI Agents, Enterprise Architecture, Microsoft Azure, AI Security, Enterprise Security, Role-Based Access Control (RBAC), Coordination

Skills you'll gain: LLM Application, AI Security, Large Language Modeling, Security Testing, Data Loss Prevention, Continuous Monitoring, Responsible AI, Threat Detection, System Monitoring, Personally Identifiable Information, Anomaly Detection, Data Security

Skills you'll gain: Microsoft Office, Public Speaking

Skills you'll gain: Email Security, Mobile Security, Network Security, Open Web Application Security Project (OWASP), Threat Detection, TCP/IP, Network Analysis, Network Protocols, Cybersecurity, Application Security, Exploitation techniques, Wireless Networks, Splunk, Information Privacy